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Privacy Policy

Last updated: August 19, 2026

This Privacy Policy describes how ONE PRO WEB LLC ("Company," "we," "us," or "our") collects, uses, stores, shares, and protects your personal information when you use the Glow Skin AI mobile application ("App") and related services.

By using Glow Skin AI, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our App.

1. Information We Collect

1.1 Information You Provide Directly

  • Account Information: When you create an account, we collect your email address, full name, and password (encrypted).
  • Profile Information: Your profile photo (optional), phone number (optional), and display name.
  • Skin Profile Data: Information you provide during account setup including:
    • Age and gender
    • Skin type (oily, dry, combination, normal, sensitive)
    • Skin concerns (acne, wrinkles, dark spots, etc.)
    • Allergies and sensitivities
    • Current skincare routine
    • Lifestyle factors (water intake, sun exposure, stress level, exercise frequency)
    • Medications that may affect skin
  • Photos: Face photos you take for skin analysis and product photos you scan.
  • Chat Messages: Messages you send to our AI assistant, including any images shared.
  • Contact Information: Information you provide when contacting support.

1.2 Information Collected Automatically

  • Device Information: Device type, operating system version, unique device identifiers, and mobile network information.
  • Usage Data: Features used, time spent in the App, pages viewed, and actions taken.
  • Scan History: Records of your face scans and product scans, including dates, scores, and analysis results.
  • Routine Adherence: Data about your skincare routine completion.
  • Push Notification Tokens: To send you reminders and updates (with your permission).
  • Crash Reports: Technical data about app crashes to help us fix bugs.

1.3 Information from Third Parties

  • App Store/Play Store: Subscription and payment status (we do not receive your payment card details).
  • Analytics Services: Aggregated usage statistics.

2. How We Use Your Information

We use the information we collect to:

  • Provide Our Services: Analyze your skin, recommend products, generate personalized routines, and power the AI chat assistant.
  • Personalize Your Experience: Tailor recommendations based on your skin profile, preferences, and history.
  • Track Your Progress: Show you skin improvement trends over time.
  • AI Memory: Remember your preferences, concerns, and past conversations to provide better advice.
  • Send Notifications: Routine reminders, scan reminders, and important account updates.
  • Improve Our Services: Analyze usage patterns to improve app features and AI accuracy.
  • Provide Customer Support: Respond to your questions and resolve issues.
  • Ensure Security: Detect and prevent fraud, abuse, and security threats.
  • Comply with Legal Obligations: Meet legal requirements and respond to lawful requests.

3. How We Process Your Photos

Your photos are processed as follows:

  • Face Scan Photos: Sent securely to our AI analysis service (Google Gemini) for skin analysis. Analysis results are stored in your account. Original photos are stored securely on our servers to enable progress tracking and before/after comparisons.
  • Product Scan Photos: Sent to our AI service to identify the product and analyze ingredients. Photos are temporarily processed and not permanently stored unless you save the product.
  • Chat Images: Stored securely to maintain conversation context. You can delete your chat history at any time.
  • Profile Photos: Stored to display in your profile. You can change or remove them at any time.

Important: We do not use your photos for advertising purposes or share them with third parties for marketing.

4. Data Storage and Security

  • Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256).
  • Secure Infrastructure: We use Supabase (built on AWS) with enterprise-grade security.
  • Access Controls: Employee access to personal data is restricted and logged.
  • Password Security: Passwords are hashed using industry-standard algorithms and never stored in plain text.
  • Regular Audits: We conduct regular security reviews and updates.

5. Data Retention

  • Account Data: Retained while your account is active. You can delete your account at any time.
  • Scan History: Retained to track your progress. You can request deletion at any time.
  • Chat History: Retained until you delete it or delete your account.
  • After Account Deletion: All personal data is permanently deleted within 30 days, except where retention is required by law.

6. Third-Party Services

We use the following third-party services:

  • Supabase: Database, authentication, and file storage. Privacy Policy
  • Google AI (Gemini): Powers our skin analysis and AI chat. Privacy Policy
  • RevenueCat: Subscription management (does not access personal data). Privacy Policy
  • Apple App Store / Google Play Store: Process payments and subscriptions. Apple | Google
  • Resend: Email delivery for verification and notifications. Privacy Policy
  • Expo: App development platform and push notifications. Privacy Policy

These services have their own privacy policies and may collect certain data. We encourage you to review their policies.

7. Data Sharing

We do NOT sell, rent, or trade your personal information. We may share data only in these circumstances:

  • Service Providers: With third-party services listed above, solely to provide our services.
  • Legal Requirements: If required by law, court order, or government request.
  • Safety: To protect the safety, rights, or property of our users or the public.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified).
  • With Your Consent: For any other purpose with your explicit consent.

8. Your Rights and Choices

You have the following rights regarding your data:

  • Access: Request a copy of your personal data.
  • Correction: Update or correct inaccurate data in your profile settings.
  • Deletion: Delete your account and all associated data from Settings > Delete Account.
  • Export: Request an export of your data in a portable format.
  • Opt-Out of Notifications: Manage notification preferences in the App settings.
  • Withdraw Consent: You can stop using the App at any time.

To exercise these rights, contact us at privacy@glowskin-ai.com.

9. Children's Privacy

Glow Skin AI is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at privacy@glowskin-ai.com and we will delete the information.

10. International Data Transfers

Your data may be processed and stored in the United States and other countries where our service providers operate. By using our App, you consent to the transfer of your data to these countries, which may have different data protection laws than your country of residence.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

  • Right to know what personal information we collect, use, and disclose.
  • Right to delete your personal information.
  • Right to opt-out of the sale of personal information (we do not sell your data).
  • Right to non-discrimination for exercising your privacy rights.

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under GDPR including:

  • Right to access, rectification, erasure, and portability of your data.
  • Right to restrict or object to processing.
  • Right to withdraw consent at any time.
  • Right to lodge a complaint with a supervisory authority.

Our legal basis for processing: consent (for photos), contract performance (providing services), and legitimate interests (improving services).

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the new policy on this page with an updated date.
  • Sending you an in-app notification or email.

Your continued use of the App after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.